Refund & Cancellation

At Royal Sea Food India, we strive to ensure that our customers are completely satisfied with their purchases. This Refund & Cancellation Policy outlines the terms under which we offer refunds and cancellations for orders placed with us.

1. Order Cancellation

• Before Dispatch:
  • Customers may cancel their order before it is dispatched from our warehouse. To cancel, please contact our customer service team as soon as possible with your order details.
  • If the order is successfully canceled, we will process a full refund to the original payment method.
• After Dispatch:
  • Once the order has been dispatched, cancellations will not be accepted. However, you may still be eligible for a refund in accordance with our refund policy below.

2. Refund Policy

We offer refunds under the following circumstances:

• Damaged or Defective Products:

  • If you receive a damaged or defective product, please notify us within 24 hours of delivery. We may request photos or other proof to verify the damage or defect.
  • After verification, we will either offer a replacement or process a refund, as per your preference.

• Incorrect Product Delivered:

  • If the product delivered does not match your order, please inform us within 24 hours. We will arrange for the correct product to be delivered, or you may opt for a refund.

• Product Not Delivered:

  • If your order has not been delivered within the estimated delivery time, you can contact us for assistance. We will investigate the issue and either offer a replacement or a refund based on the situation.

3. Non-Refundable Conditions

Refunds will not be offered under the following conditions:

• Change of Mind: We do not accept returns or provide refunds for products once delivered due to a change of mind.
• Perishable Products: Due to the nature of our products (seafood), we do not accept returns of perishable items unless they are damaged, defective, or incorrect upon delivery.
• Improper Storage or Handling: If the product has been improperly stored or handled after delivery, it will not be eligible for a refund.

4. Refund Process

• Once your refund request is approved, the refund will be processed to the original payment method.
• Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. How to Request a Refund or Cancellation

To request a refund or cancel an order, please contact our customer service team via:

• Email: info@royalseafoodindia.com
• Phone: +91-98259 27999
• Provide the following details:
  • Order number
  • Reason for refund or cancellation
  • Photos or proof (if applicable)

6. Changes to This Policy

We reserve the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

7. Contact Us

If you have any questions or concerns regarding this policy, please feel free to reach out to us at:

• Email: info@royalseafoodindia.com
• Phone: +91-98259 27999
• Address: Dhirubhai Ambani Memorial House. chorwad road Gadu Sherbaug, Kathiawar Industries Limited Sur,Nu, 452/1,449, Ta. Maliya Hatina , Dist. Junagadh, Gujarat, India, 362255

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By placing an order with Royal Sea Food India, you agree to the terms of this Refund & Cancellation Policy.